EVERYTHING YOU NEED TO KNOW

About IELTS

The International English Language Testing System (IELTS) is the world’s most popular English language proficiency test for study, work, training, and migration purposes. More than 10,000 organisations globally recognise IELTS, so when you take the test you can be confident that it is accepted by educational institutions, employers, governments and professional bodies around the world.

Frequently Asked Questions

See test takers' most common questions

See Your Test Day Journey

Venue details & What happens on test day

Prepare For Your Test

Resources to help you prepare for your test.

What is the purpose of the test?

 

The International English Language Testing System, or IELTS, is an international standardised test of English language proficiency for study, work, training, and migration purposes. IELTS has been developed by some of the world’s leading experts in language assessment, and is supported by an extensive programme of research, validation, and test development.

 

There are two modules to choose from – Academic and General Training:

IELTS Academic is for test takers wishing to study at undergraduate or postgraduate levels, and for those seeking professional registration.

 

IELTS General Training is for test takers wishing to migrate to an English-speaking country (Australia, Canada, New Zealand, UK), and for those wishing to train or study at below degree level.

The IELTS test is trusted worldwide because your test is delivered according to the highest standards in security and quality. Security protocols that include identification verification of all test takers, and data encryption ensure the integrity of your test results. Similarly, you can trust in the quality and consistency of the test because all examiners are qualified highly trained and qualified. Examiners’ work is routinely monitored, and they undergo continuous training.

IELTS format and how is it scored?

 

IELTS test uses a nine-band scale with  increments of 0.5, to assess your English language proficiency in four key skills: listening, reading, writing, and speaking. Scores range from Band Score 1 (non-user) to Band Score 9 (expert).

 

 

The total test time is 2 hours and 45 minutes: Listening 30 minutes, Reading 60 minutes, Writing 60 minutes, and Speaking 11-14 minutes.

 

For more details on the test format, including the types of task and marking scheme, See Here.

Can minors take the test?

 

The IELTS test can be taken from the age of 16.

 

If you are younger than 18 years old on the day of the test, you will require permission from a parent or legal guardian in order to take the test. We must receive permission to capture your photograph and finger-scan on the day of the test. You will not be able to take the test unless we receive this permission.  When you have made a booking, we will provide you with a consent form which you will have completed by your parent or legal guardian.

Can I request Special Requirements?

 

To ensure that the language ability of all test takers is assessed fairly and objectively, IELTS provides a comprehensive service for test takers who have special requirements, including specific learning difficulties, hearing difficulties and visual difficulties, medical conditions.

 

If you have a disability or special requirements, we may be able to help you take your test.

 

If you require a modified version of IELTS, you must give the test centre three months’ notice. If your circumstances require special arrangements to be made, e.g. extra time, you must give the test centre six weeks’ notice.

 

Please do not hesitate  to contact us to discuss your requirements. Please note that we may ask for medical evidence.

Frequently Asked Questions

How often is the IELTS exam held?

We offer the computer-delivered IELTS exam up to 5 days a week and the paper -based IELTS exam 2-3 times a month. (Saturdays only)

To check for available test dates, Click Here

How do I book for the IELTS exam?

You can register online. You will need to complete an online application form, upload a copy of your ID document and pay the $359 IELTS test fee.

To register for the paper based IELTS exam please, Click Here.

To register for the computer delivered IELTS exam please, Click Here.

Should I choose Computer-delivered IELTS or paper-based IELTS?
  • Currently, most test centers in Canada offer only the paper-based IELTS test. Headphones are NOT used for the Listening test on the paper-based version at CES-Exams.  Paper-based IELTS test are available on selected Saturdays.

 

  • CES Exams Toronto is one of the first IELTS Test center in Canada to introduce the computer-delivered IELTS test. To learn more about the computer-based IELTS, please visit the dedicated page, Click Here

 

  • At CES Exams Toronto, computer-delivered IELTS testing is available twice a day during the week, Saturday and Sundays.  Headphones are always used during the listening test, and the speaking test is still conducted as a one-on-one in-person interview with a trained IELTS Examiner.
Should I do the Academic or General Training module?

You can choose from two types of IELTS tests in Toronto: Academic or General Training, depending on whether you want to work, study or migrate.

 

General Training is not offered on all IELTS test dates.

The Academic test is for those who wish to study for an undergraduate or post-graduate degree course through English.

 

The General Training test is for those who are planning to join a training or work experience programmed in an English-speaking environment, you can contact us.

How often can I take the exam?

You can take the examination as many times as you wish. However, to minimize the amount of times required to take the examination, we recommend either taking a preparation course or using official IELTS practice materials. Prepare

How is the IELTS test scored?

The IELTS 9-band scoring system is used to measure and report scores in a consistent manner. Examiners are trained in line with globally agreed standards to ensure consistency in the quality of their assessment.
To understand how your test is assessed, Please visit IDP’s website – results

Speaking Test

Paper-based

 

Morning Schedule

7:45 a.m.–8:30 a.m. Registration

9:00 a.m.–12:00 p.m. Listening + Reading + Writing

 

  • Test takers arriving after 8:45 am at the test venue will not be permitted to take the test.
  • Head phones are only provided for Computer-Delivered IELTS test.
  • There is no break in the morning.

 

Afternoon Schedule

1:10 p.m.–6:00 p.m. Speaking Test

 

  • Test takers can find their speaking test times are on the test day.
  • Speaking time may run past 6:00 pm. depending on the situation on the test day.

 

 

Computer-delivered

The speaking test is carried out face-to-face with a trained IELTS examiners.  The time of your speaking test was selected during the registration process and a reminder will be sent to you 48 hours prior to your test date.

 

 

Speaking Test Subject to Change

Whilst every attempt is made to ensure that we honor your venue, date, and time slot selection, we reserve the right to modify, discontinue and replace your selected preference.

How long will I wait for results?

Paper-based IELTS test results are posted and available to be pre-view online 13 calendar days after the test date.  Computer-delivered IELTS test results are posted and available to be pre-view online 5 calendar days after the test date for test conducted prior to 2024, Here.

 

For computer-delivered IELTS test results that were completed after the start of 2024, please log into your account, Here. Click on My Test, and all completed test result will be available for preview.

 

Please note that we are not permitted to give out test results over the phone, fax, text or by email.

 

You can check your results online from 2:00 pm on the 13th day after the test date for paper-based, or 1-5 days  after the test date for computer-delivered.  The results show for 28 days after the results are released.  You will need Your full name, passport/ID number and date of birth to access your preview.  Please note: the online preview of your result is provisional and should not be used as an official confirmation of your achievement.

To preview online test results

For candidates who has taken the computer delivered test prior to 2024 please visit the provided link 5 days after the test date and candidates who has taken the paper based test 13 days after the test date, Here.

 

For candidates who has taken the computer-delivered test after the start of 2024, please log into your account, Here. Click on My Test, and all completed computer-delivered  test result from the start of 2024 will be available for preview.

Where is your test centre?

Computer-delivered IELTS exams are held in our purpose-built test center in Toronto. Our address is 112 Elizabeth St, 2nd floor Toronto, ON M5G 1P5. (MAP link) Prior to your test, you will receive an email with detailed instructions and maps on how to find our test venue.

Paper -Based IELTS exams are held in GTA.  Please click here to see the locations.

Can I cancel my test?

Paper-based IELTS Cancellation Policy:

Request for cancellation or postponement of your IELTS test must be made via email ONLY to info@ieltstoronto.com. Telephone cancellation or postponement will NOT be accepted.

  • Cancellation MORE than 5 weeks ahead of the test date – candidate will receive full refund (less administrative fee of $80)

 

  • Cancellation LESS than 5 weeks ahead of the test date – candidate will receive NO refund, unless an Exceptional Circumstance  applies.

 

  • Failure to appear for the test without notification is considered a cancellation and NO refund will be issued. This includes arriving late on the test day, or arrive without the required ID. The candidate must re-apply for a new test date.

 

Computer-delivered IELTS Cancellation Policy

  • Cancellation MORE than 1 weeks ahead of the test date – candidate will receive full refund (less administrative fee of $80)

 

  • Cancellation LESS than 1 weeks ahead of the test date – candidate will receive NO refund, unless a serious cause applies.

 

  • Failure to appear for the test without notification is considered a cancellation and NO refund will be issued. This includes arriving late on the test day, or arrive without the required ID. The candidate must re-apply for a new test date.

Cancellation Form

 

Exceptional Circumstances and Special Consideration:

On rare occasions, there may be instances where you are unable to attend your test or are disadvantaged on test day owing to illness, injury, or another exceptional event outside your control and no longer qualify for a standard cancellation, refund or transfer close to the test date. In these cases, including instances such as bereavement, civil unrest, domestic crisis, you may make an application to the test centre for special consideration due to exceptional circumstances.

 

Special Consideration Owing to Exceptional Circumstances

On rare occasions, there may be instances where you are unable to attend your test or are disadvantaged on test day owing to illness, injury, or another exceptional event outside your control. In these cases, you may make an application to the test centre for special consideration due to exceptional circumstances. This will allow you to carry over your test fee to a later assessment opportunity or, in some cases, apply for a refund.  Special consideration includes instances such as:

  • A traumatic experience
  • Domestic crisis
  • Unavoidable legal or military obligation
  • Serious illness – e.g. hospital admission or serious injury (Does not include minor illness such as a mild cold)
  • Bereavement, or other forms of significant hardship.
  • Civil unrest, extreme weather

 

Test Cancellation by Centre

Under certain circumstances outside test centre control, we may have to cancel your test and transfer you to a future date. These circumstances include, but may not be limited to, extreme weather conditions, natural disaster, civil unrest, industrial action, global pandemic or for reasons of force majeure.

 

In these circumstances, your test centre will provide you with as much notice as possible and give you the choice of either a full refund, or a transfer to a future test date – whichever you prefer.

If your test is cancelled or postponed due to other circumstances such as technical failure, venue or environmental factors, your test centre will provide you with as much notice as possible and give you the choice of a refund or a transfer to a future test.

Can I change my test date?

Transfer Policy:

You need to contact the test center directly by email at info@ieltstoronto.com and provide full information as to why you qualify for special consideration, with supporting evidence. Your test center will assess your application and will respond to you within seven working days of receiving your full application in writing, no requests will be accepted through the phone.

If your test center approves your application, you will receive a refund or transfer, subject to an administrative fee of $80.  Please be aware that refunds can take four to six weeks to process. 

 

Candidates must lodge an application for refund/transfer no later than 5 business days after the test date. Candidates must complete the following form:  Request for Refund or Test Date Transfer Form and attach the appropriate documentation and/or evidence. Acceptable documents may include a medical certificate from a qualified medical practitioner, a death certificate, or a police report. Statutory declarations and certificates signed by family members are not acceptable.

 

Page 2 of the Request for Refund or Test Date Transfer Form must be filled out by the candidate. If the reason for cancellation/transfer is medical, page 3 must be filled out by a medical practitioner. The completed form(s), along with supporting documentation and emailed to info@ieltstoronto.com.

The Administrator will advise the candidate within one week of lodging the application whether or not their request has been approved.

  • Requests for Test Date Transfer must be made MORE than 5 weeks prior to the registered test date for the paper-based test and MORE than 1 week prior to the registered test date for the computer-delivered IELTS. (less administrative fee of $80 applies)

 

  • Transfer dates will depend on availability, but must be chosen within the next 3 month period.

 

  • Candidates who wish to transfer to a test date more than 3 months away should apply for a refund and then re-apply for the test.

 

  • Candidates who wish to transfer LESS than 5-week period prior to the test date for the paper-based IELTS and 1-week period prior to the test date for the computer-delivered IELTS to their registered test date will not be eligible for a transfer, unless an exceptional circumstances applies. The candidate must re-apply for a new test date.

 

Credit Card Authorization Form for Transfer

Transfer Form

 

Exceptional Circumstances and Special Consideration: 

On rare occasions, there may be instances where you are unable to attend your test or are disadvantaged on test day owing to illness, injury, or another exceptional event outside your control and no longer qualify for a standard cancellation, refund or transfer close to the test date. In these cases, including instances such as bereavement, civil unrest, domestic crisis, you may make an application to the test centre for special consideration due to exceptional circumstances.

 

Special Consideration Owing to Exceptional Circumstances

On rare occasions, there may be instances where you are unable to attend your test or are disadvantaged on test day owing to illness, injury, or another exceptional event outside your control. In these cases, you may make an application to the test center for special consideration due to exceptional circumstances. This will allow you to carry over your test fee to a later assessment opportunity or, in some cases, apply for a refund.  Special consideration includes instances such as:

  • A traumatic experience
  • Domestic crisis
  • Unavoidable legal or military obligation
  • Serious illness – e.g. hospital admission or serious injury (Does not include minor illness such as a mild cold)
  • Bereavement, or other forms of significant hardship.
  • Civil unrest, extreme weather
What happens on the day of the test?

You must bring your ID document. This is most important as you will not be allowed to sit the test without it and will lose the full test fee. The ID must be the same document you provided to the centre during the registration.

 

 

No other documents or photocopies will be accepted. We accept only valid passports, valid Canadian PR cards or valid Refugee Claimant Form. We do not accept any other form of ID. You can also bring pencils, erasers, pencil sharpeners, water in a transparent bottle and tissues. Mobile phones, watches or electronic equipment are not allowed in the test room.

What happens if I arrive late?

Candidates who arrive late for test registration will not be allowed to take their test and will lose the full test fee. 

 

If you cannot attend a test because of a medical emergency, you must provide an authorized medical certificate within five days of the missed test. The certificate must be in English and must clearly state the reason for the absence. You can email a scanned copy to info@ieltstoronto.com

Can you send my results to different institutions (e.g. universities)?

For candidates who has completed the Paper-Based IELTS test, you can request for additional TRFs to be sent to different institutions by clicking, Here. Please note it may take up to 3 business days to fully process your request and send your result to selected institutions.

 

For Candidates who has taken the computer-delivered IELTS test after the start of 2024, please log into your account, Here.  Click on My Test, then click on Notify Institutions and input the name of the recognized organization and or academic institution in the search tab.  The display menu will then provide a list of all recognized organizations and academic institutions available.  It is critical that you select the correct recognized organization or academic institution.

 

Please be aware if you have chosen Only when I achieve the IELTS score/result, the test result will not be sent to the recognized organization or academic institution unless your scores have met all required pre-sets.

Can I appeal results?

You may request a re-mark. This process is known as an Enquiry on Results (EOR) and must be request within six-weeks from your test date.

 

For Candidates who have completed the computer-delivered IELTS test after the start of 2024, please log into your account, Here.  Click on My Test, then click on apply for re-mark/re-assessment, fill in and complete all necessary fields in order to submit the enquiry.

 

The below information is for candidates who have completed the Paper-based IELTS test only and wishing to request a re-mark of their results must:

 

  1. Complete the Enquiry on Results form which can be downloaded by clicking on the following link,  IELTS Enquiry on Results Form
  2. Complete the EOR payment form or pay in person at  112 Elizabeth Street. The re-mark fee is $200.00 CDN (HST included).  Credit Card Authorization Form – EoR

 

If you took the Paper-based IELTS Test with CES Exams Toronto, you can apply for Enquiry on Results by either submitting the forms in person at our office at 112 Elizabeth St, 3rd Floor, Toronto, or by emailing them to info@ieltstoronto.com

 

All re-mark requests must be made within six weeks of the test date. The re-marking process typically takes 2-4 weeks; however, please allow for delays due to holidays, volume and postal service.

 

Note: Processing of your EOR application will only begin after you have submitted the documents outlined in steps 1 & 2.

If your results do not change, we will inform you of the decision. If your results change, you will be asked to confirm.

 

Some additional facts about the EOR:

  • The EOR can result in a higher score or no change. Your score will never go down.
  • The full fee will be refunded if any band score is changed.
Can I complain?

If you want to make a complaint regarding the conduct of your test, you must do so before you leave the test venue on the test day. Please speak to the Exams Manager about your complaint.

If you have a complaint that does not relate to the conduct of the test please contact the exams office .

I AM A REFUGEE WITH NO PASSPORT. HOW CAN I REGISTER FOR A TEST?

If you are a refugee without an identity card or passport and you want to take an IELTS test, you may use your Canadian refugee claimant document.  Please contact our office and we will assist with registration.

info@ieltstoronto.com

Identification documents accepted by IDP for IELTS exam

The following identification document(s) is accepted for the IELTS test:

  • Valid Passport.
  • Permanent Resident Card.
  • Valid Refugee Claimant form.

The scanned document must be smaller than 1600 x 1600 pixels, and the full size should be 1.5 MB or less. At present, only JPEG, GIF or PNG files are supported. You can edit and re-upload your ID until it is accepted by test center.

If you should require assistance and or having trouble with uploading your ID document please email us at info@ieltstoronto.com and we will gladly provide support.

 

Common ID Errors:

  • ID uploaded is something other than a Passport, Permanent Resident Card or Refugee Claimant document.
  • ID is blurry/unclear.
  • Missing passport signature page.
  • Missing ID expiration extension page.
One Skill Retake

You can now retake any one component of the IELTS test: Listening, Reading, Writing or Speaking without having to redo all four sections of the test.

 

You’re eligible to book IELTS One Skill Retake after you have recently completed a full test on computer and received your IELTS test score, from an eligible test center. You must book your IELTS One Skill Retake within 60 days of your original test date.

 

IELTS One Skill Retake is accepted* by various universities and professional bodies. Click here, to find out which organizations accept your IELTS One Skill Retake test scores.